How am I alerted of a new order?
Who is the consumer buying from?
Do I have to collect money from the consumer?
What name appears on the consumers credit card statement?
Who is responsible for collecting and remitting sales tax on orders?
How do I record these sales if I am responsible for sales tax?
Why was a consumer order refunded?
What level of fraud protection is there?
How do I change my store hours?
What is required to participate?
How am I paid on orders?
A: On in stock orders, you are paid at the time the order is placed. Payment will be transferred directly to your bank account setup with our Payment Gateway partner Stripe within 2 to 5 business days in the U.S. and within 7 business days in Canada. On out of stock orders where either you indicate the item on the sale is not available in your store or we do not hear back from you within 24 hours after order placement you are only paid your margin on the sale. You will received payment 2 days after your vendor confirms your wholesale pricng on the order. For multiple orders received on the same day they are grouped together and deposited into your bank account as a combined total.
To confirm payments, use Stripe.com dashboard console, the payment gateway partner, to see pending transfers to your bank account. Payments deposited into your bank account will appear as STRIPE on your statement.
Have I been paid on an order?
A: Yes, we have never not paid a retailer on an order since our inception. We leverage Stripe to process and deposit transactions into your bank account. At any time you can login to your Stripe dashboard to see pending or past payments. Stripe is strictly used just for handling financial payments. To see more detail as to how a payout was calculated you can login to ShipEarly. Payments will match up with what is indicated inside ShipEarly on the page of the order in question. See below for an example as the Gross Payout is what will be deposited into your account. On orders where the vendor is to ship items pre-sold to your store you only make your margin on the sale and ShipEarly handles paying your vendor
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If you click on an order in the Consumer Orders tab, at the bottom on the timeline there is also an indication as to which bank account and the exact date a deposit was made. Deposits into your bank account will appear as STRIPE on your bank statement, see sample below for timeline example:
How am I alerted of a new order?
A: All retailers enrolled in the program are required to register an account with an email. We notify retailers of new orders via email and within the ShipEarly.com application notificatons itself if logged in. Dealers are reminded to add ShipeEarly.com to their address book so that orders do not end up in junk mail. In the event you do not check or miss an email the service will still work seamlessly as your vendor is also notified of orders.
Who is ShipEarly.com?
A: ShipEarly is the technology leader in Online to Offline & B2B Commerce that helps branded manufacturers and their dealer network collaborate closer to create better consumer experiences that result in improved sales and sales operations. Since 2014 ShipEarly has been pioneering omni-channel commerce solutions for brands and retailers based in Thunder Bay, Ontario, Canada.
Who is the consumer buying from?
A: When a consumer purchases through the vendors website, the actual financial transaction is between you and the consumer as if you sold the item yourself. Before the consumer purchases it is clearly noted that the consumer is buying from your store before checkout is completed. This transaction is done so as to match how consumers buy in your physical or online store. This makes you responsible for supporting the consumer post-purchase and can follow up on any returns if necessary. Consumers who select your shop complete the transaction online, and then head to the store to pick up their order or opt for white glove dealer delivery when the order is available. All eMails generated and sent to the consumer are from your account, it’s the closest thing to selling off your own website as possible. This also makes you the seller of record and responsible for remitting tax to the correct authority.
Do I have to collect money from the consumer?
A: No, the orders are all prepaid by the customer via credit card online before coming to your store or having the order delivered to their home.
What name appears on the consumers credit card statement?
A: The contract of sale is between you and the consumer. Since you the retailer are the seller of record for the transaction your company name will appear on the consumers credit card statement. This also makes you responsible for any returns, exchanges, or chargebacks if they occur.
Who is responsible for collecting and remitting sales tax on orders?
A: The sales tax applied by ShipEarly is based on the actual sales tax of your store location at time of registration. It is your responsibility to verify the amount and report and pay accurate sales tax for orders fulfilled through the ShipEarly system. All orders from ShipEarly can be exported and imported into your system for record keeping purposes. ShipEarly does collect sales tax for orders and sends the taxes collected to you. Sales tax rates can be updated by you within ShipEarly in Inventory Settings for store pickup orders and on tax settings for local delivery and ship from store orders.
How do I record these sales if I am responsible for sales tax?
The same way you would record any other sale in your store. Place the order into your Point of Sale system so proper tax is recorded. To balance the cash portion some retailers split the tender for cash (Gross Payout) and Cost of Goods Sold or enter the B2B Cost into their accounting system as a double entry, see example below for a sample $1,000 transaction with tax and a $600 dealer cost resulting in a $530 cash payout. Canadian retailers would have their COGS include GST or HST to receive an input tax credit.
Why was a consumer order refunded?
Refunds happen, if the order status is in Need to Confirm or Dealer Order status the consumers credit card was never charged. When orders get refunded at this stage most times it is your vendor performing the refund. You will receive a notification informing you of the refund when a brand refunds the consumer. At any time you can login to the platform, click on the orders tab, find the order in question and open it. At the bottom of the order it will list the refund in the timeline and if a reason was input will list the rationale. See below fo an example.
What level of fraud protecton is there?
A: ShipEarly.com analyzes items such as IP Address, Billing Address, Shipping Address, transaction velocity, CVC check, ZIP Check, social media data, transaction history, and network effects of scanning many transactions from different online sellers stop fraud before it happens. Even if a card is new to your business, thee's an 89% chance it's been seen before on our network. We also deploy machine learning that continuously improves our fraud detection over time.
We also recommend you do your part as well by using the in-store pickup verification codes and checking that the last 4 digits of the card match up with the consumers Government Issued ID.
How do I change my store hours?
A: Store hours can be adjusted for your single or multiple retailer locations on the locations tab. More details can be found in this support article how to change store hours.
Do I have to participate?
A: Participation in the program is both FREE and voluntary. There are absolutely no setup fees or monthly fees to participate in the service. All brick & mortar dealers authorized to sell the vendor are eligible and encouraged to participate.
What is required to participate?
Only brick and mortar locations with an Internet connect, email, bank account, and active Stripe accounts who agree to fulfill orders for their vendor can participate.
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