Order Statuses

The order statuses you will see on your dashboard include:

1. Need to Confirm: Let you know when you receve an order and are able to select which items you have in stock to fulfilll from your inventory. You have 24 hours to confirm inventory or we assume the order is not available in your inventory.
2. Dealer Order: After you confirm no inventory, 24 hours elapse from a Need to Confirm order, or if you are set as a non-stocking dealer. These are wholesale purchase requests automatically sent to your vendor.
3. Not Picked Up: When all inventory is either at your store or has been shipped to your store awaiting consumer pickup.
4. Ready for Delivery: When all inventory is either at your store or has been shipped to your store awaiting consumer delivery.
5. Open: On Ship from Store orders when all inventory is at your store pending you shipping it to the consumer.
6. Delivered: After consumers pickup, you deliver to the consumers home and enter verification code or ship items with tracking.
7. Refunded: If orders have been refunded they will have this status. You can refund items after verification code entry or your vendor can refund on your behalf. You will be notified if your vendor refunds the consumer for you.