Setting Up Stripe Payments

This gateway allows you to manage your online sales and credit card processing in one place. More importantly, this provides the necessary security for processing transactions online.

High-volume retailers benefit from predictable rates, advanced fraud protection, and access to sophisticated e-commerce features. Retailers who are new to e-commerce benefit from easy setup and reduced risk. 

Setup

Activating your Stripe account is required to accept any online payments on your vendor's website. If you have an existing Stripe account you can connect it to the platform or for many ShipEarly retailers will require a new account. Follow the steps below:

Setup a New Account

1. Login to ShipEarly
2. Click on your Company Name in the top right
3. Select Payouts
4. If your Stripe account is not activated click Connect Bank
5. You are directed to Stripe's new sign-up form, fill in the details and authorize our application

To set up Stripe Payments, you'll need the following information.  

• Business owner’s legal name
• Phone number
• Email
• Date of birth
• Bank account or debit card details
• Once you set up your account, more information will be required, based on your answers to initial questions and sales volume. 
  • You can access the request for information from your account dashboard after your account is setup.

When you complete and if your account is in good standing you will be returned to ShipEarly and on the Payouts page you will have three checkmarks for Activated, Charges Enabled, and Payouts Enabled. If one of the three are not checked, please contact Stripe Support to rectify.

Connect Existing Stripe Account

1. Login to ShipEarly
2. Click on your Company Name in the top right
3. Select Payouts
4. Click Connect Bank
5. The Stripe sign-up form at the top right will ask if you have an existing account to sign in

What information and documents do I need to sign up for Stripe?

To sign up for a Stripe account, you’ll need an email address and password. To activate your account, Stripe needs details about your business, including your business website, and about you. Common follow-up requirements include photo identification documents and address verification. For a full list of requirements, see Stripe’s Required verification information.

Why was my account rejected?

As Stripe provides financial services, they operate under several restictions, which they’ve outlined in their Services Agreement. For more detail, see Why some businesses aren’t allowed.

When should I contact Stripe and when should I contact my platform?

You can start with ShipEarly for most questions. You can contact Stripe about transaction-related questions such as:

• Questions regarding a specific charge, refund, payout, or dispute
• Account-related issues, including account lockouts
• Using the Stripe Dashboard’s functionality and settings

How do I learn more about the Stripe Dashboard?

To learn more about the Stripe Dashboard, see Stripe’s dashboard support topics.

I can’t login due to 2FA/password issues

• You can reset the password for your Stripe password reset page.
• To troubleshoot two-step authentication, see Cannot complete two-step authentication step while signing into Stripe and Sign in to your Stripe account without a two-step authentication device or backup code.